物流政策

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

We offer international shipping to the following countries:

Andorra

Austria

Bahrain

Belgium

Bulgaria

Croatia

Cyprus

Czech Republic (Czechia)

Denmark

Estonia

Finland

France

Germany

Greece

Hong Kong

Iceland

Ireland

Italy

Latvia

Liechtenstein

Lithuania

Luxembourg

Macao

Malaysia

Malta

Monaco

Netherlands

New Zealand

Norway

Poland

Portugal

Qatar

Romania

San Marino

Serbia

Slovakia

Slovenia

Spain

Sweden

Switzerland

United Arab Emirates

 

In the following countries, the device can be purchased solely through our distributors in these countries:

Australia

Brazil

Canada

Hungary

Jordan

Saudi Arabia

Taiwan

United Kingdom

 

At this time, the InsuJet is not for sale in the following countries:

Afghanistan

Albania

Algeria

American Samoa

Angola

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Azerbaijan

Bahamas

Bangladesh

Barbados

Belarus

Belize

Benin

Bermuda

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

British Virgin Islands

Brunei

Burkina Faso

Burundi

Cabo Verde

Cambodia

Cameroon

Caribbean Netherlands

Cayman Islands

Central African Republic

Chad

Channel Islands

Chile

China

Colombia

Comoros

Congo

Cook Islands

Costa Rica

Côte d'Ivoire

Cuba

Curaçao

Djibouti

Dominica

Dominican Republic

DR Congo

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Eswatini

Ethiopia

Faeroe Islands

Falkland Islands

Fiji

French Guiana

French Polynesia

Gabon

Gambia

Georgia

Ghana

Gibraltar

Greenland

Grenada

Guadeloupe

Guam

Guatemala

Guinea

Guinea-Bissau

Guyana

Haiti

Holy See

Honduras

India

Indonesia

Iran

Iraq

Isle of Man

Israel

Jamaica

Japan

Kazakhstan

Kenya

Kiribati

Kuwait

Kyrgyzstan

Laos

Lebanon

Lesotho

Liberia

Libya

Madagascar

Malawi

Maldives

Mali

Marshall Islands

Martinique

Mauritania

Mauritius

Mayotte

Mexico

Micronesia

Moldova

Mongolia

Montenegro

Montserrat

Morocco

Mozambique

Myanmar

Namibia

Nauru

Nepal

New Caledonia

Nicaragua

Niger

Nigeria

Niue

North Korea

North Macedonia

Northern Mariana Islands

Oman

Pakistan

Palau

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Puerto Rico

Réunion

Russia

Rwanda

Saint Barthelemy

Saint Helena

Saint Kitts & Nevis

Saint Lucia

Saint Martin

Saint Pierre & Miquelon

Samoa

Sao Tome & Principe

Senegal

Seychelles

Sierra Leone

Singapore

Sint Maarten

Solomon Islands

Somalia

South Africa

South Korea

South Sudan

Sri Lanka

St. Vincent & Grenadines

State of Palestine

Sudan

Suriname

Syria

Tajikistan

Tanzania

Thailand

Timor-Leste

Togo

Tokelau

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Turks and Caicos

Tuvalu

U.S. Virgin Islands

Uganda

Ukraine

United States of America

Uruguay

Uzbekistan

Vanuatu

Venezuela

Vietnam

Wallis & Futuna

Western Sahara

Yemen

Zambia

Zimbabwe

 

Shipping charges for your order will be calculated and displayed at checkout. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@insujet.com with your name and order number, and we will look into it for you.


Refunds, returns, and exchanges

We accept returns up to 14 days after purchase, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@insujet.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@insujet.com.