General

FAQ

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Needle-Free

FAQ

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Products

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Shipping

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Warranty

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Subscriptions

Subscriptions

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General

The InsuJet™ is suitable for everyone who requires insulin therapy. Please note that it is advised to involve your Diabetes Care Specialist if you consider using the InsuJet™ system.

The InsuJet™ can be used with all types of U100 insulin.

    Human and animal
    Fast acting insulins (bolus)
    Rapid Acting Insulin Analogs
    Regular Human Insulin
    Basal insulins
    Intermediate-acting, commonly: NPH/ Isophane
    Long-acting, commonly: Glargine, detemir, degludec
    Premixtures (e.g. 30/70).

Insulin that is supplied in the following manners can be loaded into the InsuJet™,
using the appropriate InsuJet™ Adaptors:

    3ml cartridge
    Disposable insulin penfill
    10ml Vial

Yes. It is advised to involve your Diabetes Care Specialist in any discussion and decision relating to switching to the InsuJet™.

Yes. You can switch to the InsuJet™ but, like any changes in the management of your diabetes, the changeover period needs to be carefully monitored and the Diabetes Care Specialist who is involved in your care, should be consulted.

The InsuJet™ should only be used on the recommendation of a Diabetes Care Specialist. These specialists are in the position to assess whether the InsuJet™ is a suitable system for the patient.

Needle-Free

Yes. Most people that have tried InsuJet™ report that the injection is virtually pain-free.

The Orifice of the InsuJet™ is 0.15mm in diameter, which is much smaller than conventional needle gauges used for subcutaneous insulin administration. For comparison a regular needle gauge is about 0.40 - 0.45mm in diameter.

Yes. The InsuJet™ has been clinically tested on people with a higher BMI. The jet administration has proven to be a highly effective measure to administer insulin. A clinical study from 2015 found that insulin administered by needle-free jet injection corrects marked hyperglycaemia faster in overweight or obese patients with diabetes. We recommend to always consult a Diabetes Care Specialist to check if InsuJet™ is suitable for your case before purchase.

Products

The back of the InsuJet™ is rotated to compress a spring that is used to power the InsuJet™. The release of the spring forces insulin through a small orifice of a special Nozzle, creating a thin, high pressure stream of insulin that penetrates the skin. In this manner, the insulin is deposited into the subcutaneous tissue.

Shipping

Yes, we offer worldwide shipping!

We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around end of the year. Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens. Please contact our customer service team if there is any question concerning the time to dispatch.

The estimated delivery time displayed on the checkout page includes the preparation time to dispatch and also the shipping time altogether. The delivery time will vary a lot from location to location. In short, the shipping time alone could be around:
For Hong Kong orders: 6-12 business days
For non-Hong Kong orders: 5-23 business days

Delivery time is not guaranteed for Standard Shipping as there are lot of factors affecting its speed and thus we would suggest Express Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination location. In some cases the local Customs office of your destination location may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.

Warranty

The warranty covers defects in materials and workmanship. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse. Specific product warranty information can be found on the product page.

The length of the warranty is defined on the warranty documentation supplied with the product. Note that different products as well as consumables, etc. may have different warranty periods. Please refer to the warranty card packed with the device for details. The warranty period begins on the purchase date, as indicated by the documentation from your authorized reseller.

Contact us using the contact information at info@insujet.com. A Return Material Authorization (RMA) number will be assigned that will be used to track the return and repair process.

Use original InsuJet™ packaging or equivalent to ship products to InsuJet™. Be sure to write the RMA number legibility on the outside of the box. Note: The owner retains responsibility for all InsuJet™ products until they reach InsuJet™. Shipping insurance is HIGHLY recommended.

Items to be repaired under warranty will be returned to InsuJet™ at the owner’s expense. Repairs covered by warranty (as reasonably determined by InsuJet™) will be shipped back to the owner at InsuJet™'s expense. Shipping costs outside of warranty covered items will be at the owner’s expense.

Subject to material availability, repairs covered by the warranty will be carried out within 15 days of receipt of the product and shipped back to the owner at InsuJet™’s expense. Repair of items not covered by warranty will be by an estimate approved by the customer before work begins. The estimate will contain costs of labor and parts as well as expected time frame of completion.

Subscriptions

Shipments are normally arranged within 3 working days, considering 2 days for shipment, your first products should arrive within approximately 5 working days.

The sterile accessories will be shipped monthly or quarterly depending on your needs.

You can change plans through our customer portal or by contacting us directly. Alternatively, you can let us know what you need, and we will adjust your next shipment and billing accordingly.

Yes, we can adjust the instalment date upon your request. This can be done for a single instalment, or for all future instalments.

Please contact us so that we can create a customized plan for you based on your exact needs.

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Offices

InsuJet™ looks forward to hearing from you.

Corporate Address:

InsuJet™ EPG BV
Euro Offices Building 3rd floor, Beechavenue 127, 1119 RB Schiphol -Rijk, The Netherlands
NL:+31-203-160-140 

InsuJet™ NuGen MD
18 King Street East, Suite 1400
Toronto, Ontario M5C 1C4, Canada
CA:+1-833-285-2666

Mon - Fri
09:30am - 17:00pm (Local time)

Email us: info@insujet.com

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Do you jet it?

Using InsuJet™ is easy, convenient and non-intrusive.
Anyone can use InsuJet™. Read our instructions on how to use the system below.

A step by step guide

This video shows the unboxing of the InsuJet™ packages as you will receive them. And t=it shows what to pay special attention to.

This video shows each product separately and what each part is used for.

This video goes through the step-by-step process of installing a 3ml adaptor on an insulin cartridge.

This video goes through the step-by-step process of installing a 10ml adaptor on an insulin vial.

This video goes through the step-by-step process of unboxing, replacing and installing a nozzle on the injector and how to get it ready for use.

This video goes through the step-by-step process of charging the InsuJet™ by winding it until it is ready for the next step.

This video goes through the step-by-step process of priming the InsuJet™ with a 3ml adaptor.
It shows the important step of insuring no air-bubbles are included and getting the InsuJet™ ready for administration.

This video goes through the step-by-step process of taking up insulin with a 3ml adaptor. What steps to pay special attention to and how to set your perfect dose.

This video goes through the step-by-step process of taking up insulin with a 10ml adaptor. What steps to pay special attention to and how to set your perfect dose.

This video goes through the step-by-step process of how to administer insulin with the InsuJet™ Injector.

This video shows how to install a InsuJet™ Comfort ring on the InsuJet™ Nozzle and how to use it properly.

This video goes through the step-by-step process of replacing the InsuJet™ Nozzle.

This video goes through the step-by-step process of using insulin from a disposable penfill with the InsuJet™ 3ml adaptor.

This video illustrates best practices for storing your InsuJet™ Injector and consumables.

This video goes through the step-by-step process of how to get rid of an air bubble inside the InsuJet™ Nozzle.

This video goes through the step-by-step process of how to install the InsuJet™ Nozzle and possible difficulties.

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